Refund policy
At williamxymeral, we accept return requests within 30 days of delivery for purchases made at williamxymeral.com. To start a return, contact us before sending the item back.
Return eligibility
Items may be new or lightly used. Please return the item with its original packaging and all included parts and accessories. Light use means reasonable handling to inspect or try the item; items with significant wear, stains, damage caused after delivery, or missing parts may not qualify for a standard return.
If an item arrives damaged, defective, or incorrect, contact us so we can resolve the issue. The condition requirements for a standard return do not limit any rights you may have under applicable law.
How to start a return
Email support@williamxymeral.com with your order number and the item you wish to return. We will provide return instructions. Please do not send a package without contacting us first, as we may be unable to identify or process an unauthorized return.
Our return address is:
WILLIAM XYMERAL COMMERCE LLC
2976 Kirklevington Dr
Lexington, KY 40517
United States
Please follow the instructions we provide for your return and keep your shipping receipt and tracking information.
Return shipping costs
We cover return shipping costs for eligible returns. You will pay the return postage when sending the item and provide us with the shipping receipt. Once we receive and approve the return, we will reimburse the return postage you paid. This also applies to eligible returns involving a damaged, defective, or incorrect item.
Refunds
After we receive and inspect your return, we will let you know whether the refund is approved. For an approved return, we will initiate the product refund to your original payment method within 1–3 business days after inspection. We will also reimburse your return postage as described above. Your payment provider may take additional time to show the credit in your account.
If a return does not meet the conditions above, we will contact you to explain the outcome. Nothing in this policy limits rights available under applicable law.
Exchanges
We accept exchanges for the same item or an item of equal value, subject to availability. Contact us before sending anything back so we can arrange the exchange. We cover the return shipping cost and the shipping cost of the replacement for eligible exchanges. You will pay the return postage first and provide a shipping receipt for reimbursement.
Damaged, defective, or incorrect items
Please contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect. Include your order number, a description of the issue, and photos if available. We will review the issue and arrange an appropriate refund or exchange. Contacting us after seven days does not remove any rights you may have under applicable law.
We do not offer an additional commercial product warranty. We will still address products that arrive damaged or have a quality issue in accordance with this policy and applicable law.
Order cancellations
You may request cancellation before your order ships. Contact us as soon as possible; once the order has shipped, the return process above applies.
Contact us
Email: support@williamxymeral.com
Phone: +1 (856) 520-4053
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Closed on weekends and U.S. public holidays.