Refund policy

You may request a voluntary return within 30 calendar days after delivery. For a change-of-mind return, the item must be unused and include all original parts and accessories. We do not charge a restocking fee. To start a return, email support@williamxymeral.com with your order number, the item you wish to return, and the reason. Wait for return instructions before mailing the item. Our return address is 2976 Kirklevington Dr, Lexington, KY 40517, United States. Standard outbound shipping is free. If you return an item for a reason unrelated to a product or fulfillment problem, you pay the return postage. Keep your tracking number and proof of mailing. If your item arrives damaged, defective, incomplete, or incorrect, contact us with your order number and a description of the issue. Photos of the item or packaging can help us investigate. We cover applicable return and replacement shipping and will arrange a refund or replacement as appropriate. If a return is required, we will provide prepaid return instructions. We initiate approved voluntary return refunds to the original payment method within 5 business days after receiving and inspecting the return. We will notify you when the refund is issued. Your bank or payment provider may take additional time to post the credit. Refunds for orders we cannot ship are handled separately under our Shipping Policy and applicable law. For a change-of-mind exchange, request a return and place a new order for the desired item. To request cancellation or an address change, email us promptly before shipment. We will confirm whether the request can be completed based on the order's status. This voluntary policy does not limit remedies or rights available under applicable law.