FAQ
Where do you ship?
We ship to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. boxes, APO/FPO military addresses, or international addresses.
How much is shipping?
Shipping is free on all orders within our delivery area. There is no minimum purchase requirement.
When will my order arrive?
Orders are generally processed within 1–3 business days. After shipment, estimated FedEx transit time is 5–8 business days. These timeframes are separate estimates and may be affected by holidays or carrier delays.
Which carrier do you use?
We ship with FedEx from Lexington, Kentucky.
Can I change my delivery address or cancel an order?
Contact us as soon as possible at support@williamxymeral.com. We will try to update your address before shipment. You may request cancellation before the order ships. Once it has shipped, our return process applies.
What is your return window?
You may request an eligible return within 30 days of delivery. Contact us before sending an item back so we can provide return instructions.
Can I return an item I have tried?
Yes. We accept items that are new or lightly used, with the original packaging and all included parts and accessories. Light use means reasonable handling to inspect or try the item. Items with significant wear, stains, damage caused after delivery, or missing parts may not qualify for a standard return.
Who pays for return shipping?
We cover return shipping costs for eligible returns. You pay the return postage when sending the item, keep the shipping receipt, and provide it to us. Once we receive and approve the return, we reimburse the return postage you paid.
When will I receive my refund?
After we receive and inspect an eligible return, we initiate the product refund to your original payment method within 1–3 business days. Your payment provider may take additional time to show the credit in your account.
Do you offer exchanges?
Yes. You may request an exchange for the same item or an item of equal value, subject to availability. Contact us first to arrange it. We cover the return shipping cost and the shipping cost of the replacement for eligible exchanges. You pay the return postage first and provide a receipt for reimbursement.
What if my item arrives damaged, defective, or incorrect?
Please contact us within 7 days of delivery with your order number, a description of the problem, and photos if available. We will review the issue and arrange an appropriate resolution. This request to contact us promptly does not limit rights you may have under applicable law.
Do your products include a warranty?
We do not offer an additional commercial product warranty. If an item arrives damaged or has a quality issue, contact us so we can review it under our Return and Refund Policy and applicable law.
Which payment methods do you accept?
Our checkout offers Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, PayPal, and supported wallet options where available. Prices are shown in USD. The payment options available to you are displayed at checkout.
How can I contact you?
Email: support@williamxymeral.com
Phone: +1 (856) 520-4053
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Closed on weekends and U.S. public holidays.