Shipping policy

This Shipping Policy applies to orders placed at williamxymeral.com. Orders ship from Lexington, Kentucky, using FedEx.

Where we ship

We ship to addresses in the contiguous 48 U.S. states only. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. boxes, APO/FPO military addresses, or international addresses.

Please check your shipping address before placing an order. If you notice an error, contact us promptly. We will try to correct it before the order ships, but an address change cannot be guaranteed once processing is underway.

Shipping cost

Shipping is free for all orders within our delivery area. There is no minimum purchase requirement.

Processing and delivery times

Orders are generally processed within 1–3 business days. After shipment, estimated FedEx transit time is 5–8 business days. Business days are Monday through Friday, excluding U.S. public holidays.

Processing time and transit time are separate. Delivery estimates may be affected by holidays, weather, carrier operations, or other circumstances outside our control. If we cannot ship an order within the stated processing timeframe, we will contact you with an update and the options available to you, including cancellation and a refund where applicable.

Shipment updates

We will send a shipping confirmation when your order ships. If tracking information is available for your shipment, it will be included in the confirmation or sent separately.

Missing or damaged deliveries

If your package has not arrived within the estimated timeframe, contact us with your order number so we can check the shipment with FedEx.

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and a description of the issue; photos are helpful if available. We will review the matter and arrange an appropriate resolution. This request to contact us promptly does not limit rights you may have under applicable law.

Cancellations and returns

To request a cancellation, contact us before your order ships. After shipment, eligible items may be returned under our Return and Refund Policy. We cover return shipping costs for eligible returns; that policy explains how return postage is reimbursed.

Contact us

WILLIAM XYMERAL COMMERCE LLC
2976 Kirklevington Dr
Lexington, KY 40517
United States

Email: support@williamxymeral.com
Phone: +1 (856) 520-4053
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Closed on weekends and U.S. public holidays.